Question 1

Are you accepting new patients?

Accepted Answer

Yes! We are welcoming new patients and would love to meet you. You can book your first appointment online or by calling our office.

Question 2

Do I need a referral?

Accepted Answer

No referral is needed for most of our services. You can schedule directly with us.

Question 3

What ages do you see?

Accepted Answer

We see women from adolescence through post-menopause. Our services are tailored to meet the needs of each life stage.

Question 4

Do you accept insurance?

Accepted Answer

Sorelle Health operates on a direct-pay model and does not bill insurance. This allows us to provide longer, more personalized visits without the time limitations often required by insurance-based care. Patients may use HSA or FSA cards for visits and services. We are also happy to provide a superbill upon request that can be submitted to your insurance company for possible out-of-network reimbursement. Many patients continue using their insurance for prescriptions, imaging, and routine laboratory testing when applicable.

Question 5

Can I use my HSA or FSA?

Accepted Answer

Yes. HSA and FSA cards are accepted for visits, procedures, labs, and imaging.

Question 6

What is a superbill?

Accepted Answer

A superbill is a detailed receipt that includes diagnosis codes and procedure codes. You can submit it to your insurance company for potential out-of-network reimbursement. Coverage varies by plan.

Question 7

What forms of payment do you accept?

Accepted Answer

We accept cash, check, and all major credit cards. Payment is expected at the time of service.

Question 8

How long are appointments?

Accepted Answer

Initial visits are typically 45-60 minutes, and follow-up visits are 20-30 minutes. We prioritize unhurried, thorough appointments.

Question 9

Can I book online?

Accepted Answer

Yes! You can schedule appointments through our online booking system 24/7, or by calling our office during business hours.

Question 10

What is your cancellation policy?

Accepted Answer

We ask for at least 24 hours' notice for cancellations. Late cancellations or no-shows may be subject to a fee.

Question 11

Do you offer same-day appointments?

Accepted Answer

We do our best to accommodate urgent concerns with same-day or next-day availability. Please call our office directly for urgent scheduling needs.

Question 12

Do you provide obstetric care or deliver babies?

Accepted Answer

Sorelle Health specializes in gynecologic and women's wellness care. We do not provide obstetric care or deliver babies, but we're happy to refer you to trusted colleagues.

Question 13

Do you offer telehealth?

Accepted Answer

Yes! We offer telehealth visits for appropriate concerns including follow-ups, medication management, and certain consultations.

Question 14

What should I bring to my first visit?

Accepted Answer

Please bring a photo ID, a list of current medications and supplements, and any relevant medical records from previous providers.

Question 15

Where is Sorelle Health located?

Accepted Answer

Sorelle Health is located in Charlotte, NC. Our full address and directions will be provided when you schedule your appointment.

Question 16

What are your office hours?

Accepted Answer

We are open Monday through Friday, 8:00 AM to 5:00 PM. We are closed on weekends and major holidays.

Question 17

Is there parking available?

Accepted Answer

Yes, convenient parking is available at our office location. Details will be provided with your appointment confirmation.

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